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Return & Exchange Policy At SportsGiant, we want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition. We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. Jocks and undergarments are not returnable or exchangeable for any reason. All packages that are refused will shipped back to you freight collect.
Returns
We will accept a return for any reason whatsoever, but must charge a 10% restocking fee, in addition to any un-reimbursed shipping charges. If you are returning an item because of an error that we made, we will refund the price that you paid for the item, and we will pay for return shipping. Please ship your returns via UPS ground or USPS only! We cannot pay for shipping charges if your return was shipped by any method other than USPS (Regular) or UPS Ground. Be sure to keep your shipping receipt until credit is issued, as Sportsgiant reserves the right to require proof of delivery of the return shipment prior to issuing any credit. We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit card statement.
Click Here to download our Return or Exchange PDF Form.
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Exchanges
We understand that sometimes products need to be exchanged for a different size – SportsGiant will gladly exchange any new product for a different size or color. You will not be charged a restocking fee, but will be charged the cost of shipping for the replacement product being sent back to you.
Refusal of Package
If parcels are refused, original and return shipping charges will be charged to your original form of payment.
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